Return Policy

Return/Exchange Policy:

Return period allowed - If the package uses a tracking number (within a period of 14 days, after the confirmed delivery date from the courier). If the package does not use a tracking number (within 20 days after the ship date on your invoice).

Defective item - All defective items may be exchanged for the same items only.

Shipping fee - Once the order is submitted by the customer and the

• order is shipped
• or if the courier attempted delivery of the package, and if the package was not claimed and returned to the sender by the courier
• or if you submitted an incorrect ship to address, and the package is returned to the sender
• or if you have a backorder that you wish to cancel (the customer is responsible for requesting the cancellation and to make sure that you receive a confirmed cancellation from us, either via phone of email). If we do not receive a request from you for cancellation, once the backorder item(s) are in stock, we will then proceed with the processing and shipping of the order, without prior notification from us

This applies to all of the above: If you wish to reship the package, a new shipping charge will apply. If you do not wish to reship or wish to return/refuse delivery of any items, a 10% restocking fee will apply, the shipping fee is not refundable.

Refund and exchange - Non-defective merchandise can to be returned for a refund or exchange (a new shipping charge will apply for any exchanges). Any amount that we have to credit to your credit card, will be subject to a 10% restocking fee.

What is not returnable - All item descriptions within the "View Cart" page that starts with "(nr)", cannot be returned once packaging has been opened or used. Other descriptions such as "Special Order", "Drop Ship", "Open Box" & "Clearance" are not returnable, with the exception of manufacturer's defect, those items may be exchanged for the same items only. Software is not returnable, once the order has been submitted and processed.

Free shipping - If you have placed an order during the time when we are offering free shipping, and you decide to return the item, the actual shipping fee that we had to pay for, will be deducted from your total purchase price, prior to crediting your account.

How to Return or Exchange items:

Return authorization number - Prior to returning any items, YOU MUST call customer service at 415-334-3900 or email us to obtain an RA number. If via email, make sure to include your full billing name and invoice or order number.

When must the return items be shipped out by - Return items must be shipped out to us within 7 days (going by post mark date) after the RA# has been issued.

How to ship items back - All merchandise purchased from BugEye Digital is sold in its original factory packaging with all contents as supplied to us by the manufacturer. Items can be returned ONLY if in its original packaging, in the same new condition as it was originally sold, along with literature/instructions and any blank warranty cards (NO EXCEPTION). Place the manufacturer's box into a shipping box. Please DO NOT put any stickers or marking on the original manufacturer's packaging. Write the RA number on the outside of the shipping box, above your address. Please ship the items back to us prepaid. For your protection, make sure to insure the package. BugEye Digital is not liable for lost or damaged packages.

What returns are not acceptable - Any items returned to us missing any of its original content, damaged, has stickers or markings on its packaging or content, will not be accepted and will be returned to the customer at the customer's expense, by us charging the customer's credit card for the shipping & handling cost, or if we do accept the return, we will charge a 25% restocking fee.